Hi, I was developing a Custom Summarization Model with Agent Assists in GCP with more than 100 json conversation data, but each time it encountered with an internal error after almost 5 hours of training. Here I am providing one sample conversation json dataset which I have used for training.
{
"entries": [
{
"role": "AGENT",
"text": "Welcome to FitnessMax Gym! How can I assist you today?",
"user_id": "2",
"start_timestamp_usec": "1400000000010"
},
{
"role": "CUSTOMER",
"text": "Hi, I'm interested in learning about your membership options.",
"user_id": "1",
"start_timestamp_usec": "1400000000020"
},
{
"role": "AGENT",
"text": "Great! We have various membership plans to suit different needs. Are you looking for a single membership or a family membership?",
"user_id": "2",
"start_timestamp_usec": "1400000000030"
},
{
"role": "CUSTOMER",
"text": "Just for myself, please.",
"user_id": "1",
"start_timestamp_usec": "1400000000040"
},
{
"role": "AGENT",
"text": "Alright. We offer monthly, quarterly, and annual membership plans. Which one would you like to know more about?",
"user_id": "2",
"start_timestamp_usec": "1400000000050"
},
{
"role": "CUSTOMER",
"text": "I'm considering the monthly plan for now. What are the benefits included?",
"user_id": "1",
"start_timestamp_usec": "1400000000060"
},
{
"role": "AGENT",
"text": "Our monthly plan provides unlimited access to all gym facilities, including group fitness classes and personal training sessions.",
"user_id": "2",
"start_timestamp_usec": "1400000000070"
},
{
"role": "CUSTOMER",
"text": "Sounds good. How much does it cost?",
"user_id": "1",
"start_timestamp_usec": "1400000000080"
},
{
"role": "AGENT",
"text": "The monthly membership fee is $50, with no initiation fee.",
"user_id": "2",
"start_timestamp_usec": "1400000000090"
},
{
"role": "CUSTOMER",
"text": "That's reasonable. Can I sign up online?",
"user_id": "1",
"start_timestamp_usec": "1400000000100"
},
{
"role": "AGENT",
"text": "Absolutely! I can assist you with the online registration process.",
"user_id": "2",
"start_timestamp_usec": "1400000000110"
},
{
"role": "CUSTOMER",
"text": "Great, let's get started.",
"user_id": "1",
"start_timestamp_usec": "1400000000120"
},
{
"role": "AGENT",
"text": "I'll guide you through the steps. First, please provide your name and email address.",
"user_id": "2",
"start_timestamp_usec": "1400000000130"
},
{
"role": "CUSTOMER",
"text": "My name is Emily Johnson, and my email is emily.j@email.com.",
"user_id": "1",
"start_timestamp_usec": "1400000000140"
},
{
"role": "AGENT",
"text": "Thank you, Emily. Your membership is now activated! You'll receive a confirmation email shortly.",
"user_id": "2",
"start_timestamp_usec": "1400000000150"
},
{
"role": "CUSTOMER",
"text": "Excellent, thank you for your help.",
"user_id": "1",
"start_timestamp_usec": "1400000000160"
},
{
"role": "AGENT",
"text": "You're welcome! Enjoy your workouts at FitnessMax Gym.",
"user_id": "2",
"start_timestamp_usec": "1400000000170"
}
],
"conversation_info": {
"annotations": [
{
"annotation": {
"conversation_summarization_suggestion": {
"text_sections": [
{
"key": "Situation",
"value": "Customer inquires about gym membership options"
},
{
"key": "Action",
"value": "Agent explains available plans and benefits, and assists customer with online registration"
},
{
"key": "Outcome",
"value": "Membership activated. Issue resolved"
}
]
}
}
}
]
}
}
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