About lordzero

lordzero

I'm working on a playbook that will utilize our MS Teams integration to post in a specific channel (Send Message) whenever a Case is created, potentially some status as it is investigated, and finally upon closure using the Send Message Reply action ...

lordzero

The use of Context Scope should be marked as the solution. Nicely done!

lordzero

Access to the output of Duet would be a nice start for the platform. Even better would be the ability to provide it some guidance to auto-generate Case Descriptions that align to the style the company would like.

lordzero

We really shouldn't be encouraging using the Case Description together with the Case Wall to put quantifiable data. Data needs to have specific fields for storing such data and should have the ability for the analyst to modify (select and multiselect...

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MS Teams to see Case creation & closure

Re: Use value to secondary playbook

Re: Fetch AI generated Investigation notes

Re: Having a Widget that can save information